What is quicta?

quicta is a cloud-based service management solution enabling organisations to allocate operational resources to the right job at the right time.

From deploying personnel to digital interactions with customers, quicta helps drive efficiency in an on-demand world where timing is everything.

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Why quicta?

Simple, efficient scheduling

Manual administrative work is both time and resource-intensive – this can be tough to manage for a service business looking to grow and improve efficiency.

quicta’s automated job scheduler streamlines the service delivery process. Whether a service is booked in advance or on-demand, quicta leverages smart allocation technology to match the appropriate resource to the pending job request automatically. The platform provides an optimised route to the proposed job, reducing customer waiting times whilst increasing productivity for the assigned service agent.

Seamless customer experiences

quicta brings all stakeholders and services together into a single integrated platform. The platform automatically tracks messages and chat interactions, providing greater visibility and control over the entire service delivery process.

With all interactions managed in real-time and optimised for mobile, the platform enables a seamless user experience for customers from start to finish.

Instant feedback

Understanding customer feedback is critical information for any business, large or small. quicta provides instant customer feedback during and upon completion of the job, enabling organisations to more clearly measure success, identify improvements and take corrective actions (if necessary).

Looking for more information?

Schedule a no-obligation discussion with a quicta expert today to get your questioned answered.

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