quicta (formerly known as Riyo), was acquired by Jcurve in 2018 becoming an integral part of a broader suite of digital solutions designed to enable business transformation. Today, quicta has grown to become a trusted, end-to-end service management platform built on world-class software and service excellence.
What is quicta?
quicta bridges the gap between customer experience and service delivery through a mobile-first, AI-powered experience. Whatever the size of your business, this platform covers all processes involved in delivering an exceptional customer service.
Using just one database, monitor the entire service delivery process and address challenges efficiently and effectively as they arise.
Who is the platform for?
quicta meets the needs of multiple industries.
Below are some examples of how organisations can benefit from the platform:
- Take bookings – from your ERP, website, or social media pages – to deliver specific services at a specified location, at a specified time
- Deliver real-time progress updates to your customers on service bookings
- Maintain quality control with access to service providers’ ratings and reviews
- Deliver an outstanding mobile-first experience that supports brand loyalty and repeat sales
- Automate the entire service management process, including administrative tasks and documentation compliance